"What do you mean, I'm doing it wrong?"

Human beings, being mortal creatures, are bound to mess things up sooner or later. This is true in every endeavor an individual undertakes. And sometimes, it falls to others to inform us that we’re incorrect in the manner with which we’ve been proceeding. In other words, sooner or later, you’re going to be told you’re… Continue reading "What do you mean, I'm doing it wrong?"

Customer Service

People want to get the most out of what they pay for. Companies and entire economies rise and fall based on customer confidence and loyalty. If a customer sees a solid, dependable product that delivers on its promises, they’ll use it continually and recommend it to others. Pretty simple concept, right? Say your company manufactures… Continue reading Customer Service

Do Not Adjust Your Net

It could simply be due to the nature of the economy, or perhaps the transition from my previous job to my current one, but I have to admit that over the last month or so I’ve experienced something of a heroic BSOD (that’s “Blue Screen of Death” for those unfamiliar with the acronym). It went… Continue reading Do Not Adjust Your Net